STANDARD HOTELEast Village, NYC
Kelsey Youmans excelled as a front desk and concierge at The Standard Hotel for two years. With a passion for guest satisfaction, Kelsey warmly welcomed visitors and utilized her extensive knowledge of NYC to cater to their diverse needs. Notable guests like Leonardo DiCaprio and Bryan Cranston received top-notch assistance and had comfortable stays, thanks to Kelsey's efforts. She exceeded expectations by giving personalized gifts and notes, and her salesmanship skills made her the hotel's top performer in room upgrades. Kelsey is a dedicated professional who creates unforgettable experiences and is proud to have been an asset to the Standard Hotel brand.
LET'S BREAK IT DOWN
Front DeskAs the first point of contact for high-profile clients entering the property, Kelsey knows the crucial role they played in shaping guests' experiences at the Standard, East Village. Working at the front desk, Kelsey is well versed in the Opera system so she can expertly check guests in and out of their rooms, handle reservations for future stays, and manage various requests throughout their current stay and beyond. With a warm smile and attentive attitude, Kelsey ensures that each guest feels at home during their entire stay, leaving with a memorable and positive impression of their time at the property.
Concierge
During her tenure at the Standard, she developed a comprehensive Local’s Guide to NYC that continues to be a valuable resource for guests at the property. This guide enhances the experience of luxury clientele, providing them with the opportunity to discover the city in its true essence. Kelsey took pride in sharing her innate knowledge of her native city with others, ensuring that visitors have access to the best that NYC has to offer.